Here are the standard methods to recover access:
If you cannot access the software menu, you may need to perform a physical reset. Reset Button:
If you are setting up the device for the first time or have recently performed a factory reset, try these common default login details: admin Password: 123456 or admin Alternative Passwords: Older models may use 0000 or 1234 . 2. Request a Dynamic Code (Standard Recovery)
Do not close the Dynamic Code page while waiting for the response from support, as the code may change if the device reboots or the page is refreshed.
If there is no button, you may need to open the casing and locate two pins marked "RESET" or "CLR" . Turn off the power. Use a screwdriver to short the two pins (connect them).
Do not power off the DVR during an update. You will permanently destroy the unit.
If your DVR has a newer firmware:
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Here are the standard methods to recover access:
If you cannot access the software menu, you may need to perform a physical reset. Reset Button:
If you are setting up the device for the first time or have recently performed a factory reset, try these common default login details: admin Password: 123456 or admin Alternative Passwords: Older models may use 0000 or 1234 . 2. Request a Dynamic Code (Standard Recovery)
Do not close the Dynamic Code page while waiting for the response from support, as the code may change if the device reboots or the page is refreshed.
If there is no button, you may need to open the casing and locate two pins marked "RESET" or "CLR" . Turn off the power. Use a screwdriver to short the two pins (connect them).
Do not power off the DVR during an update. You will permanently destroy the unit.
If your DVR has a newer firmware: