This error usually appears when you try to activate your software, restore a license, or sync Arena with another device or account. It can bring your show prep to a screeching halt. But don’t panic.
Click "Offline Registration." You will see an ID Code . Copy this code exactly.
: ID codes are long and easy to mistype. Re-copy the code exactly as it appears in Preferences > Registration > Offline Registration Generate a Fresh ID
You generated a new ID code in Arena but are trying to upload an old one to the Resolume website.
If you are trying to register without a direct internet connection, follow these steps to ensure the ID code is linked correctly:
This error usually appears when you try to activate your software, restore a license, or sync Arena with another device or account. It can bring your show prep to a screeching halt. But don’t panic.
Click "Offline Registration." You will see an ID Code . Copy this code exactly.
: ID codes are long and easy to mistype. Re-copy the code exactly as it appears in Preferences > Registration > Offline Registration Generate a Fresh ID
You generated a new ID code in Arena but are trying to upload an old one to the Resolume website.
If you are trying to register without a direct internet connection, follow these steps to ensure the ID code is linked correctly:
