Ithb Service Portal |top|

give your portal password to anyone over the phone, email, or text. Legitimate IT staff will never ask for your password. If you receive an email claiming "Your ITHB portal account will be deactivated. Click here to verify," hover over the link first. If the URL does not match your company’s domain (e.g., ithb-portal-secure.xyz instead of company.com ), report it as phishing immediately.

| Problem | Likely Cause | Solution | | :--- | :--- | :--- | | | Caps Lock on, or password expired. | Reset password via your Windows login or click "Forgot Password." | | "Access Denied" | You do not have a portal license. | Contact your internal IT administrator to be assigned the "Service Portal User" role. | | Portal is loading slowly | High traffic or local cache issues. | Clear your browser cache and cookies. Try an incognito/private window. | | "500 Internal Server Error" | Backend server failure. | This is an IT-side issue. Wait 5 minutes and try again. Report via email if persistent. | | SSO loop (keeps redirecting) | Browser time/date is incorrect or cookie conflict. | Sync your PC clock with time.windows.com. Disable VPN temporarily. | ithb service portal