If you recently updated your driver, – newer isn’t always better for ANSYS.
Navigate to your ANSYS installation folder and look for the prereq folder. Re-run the installers for Microsoft Visual C++ and .NET . Additionally, you can run the AnsConfigWorkbench.exe utility found in the installation directory to re-register the app's components. Summary Checklist Rename the %AppData%\Ansys\vXXX folder. Update GPU drivers to the latest version. Clear space on your "Scratch" drive. Disable Antivirus temporarily to test. If you recently updated your driver, – newer
If Step 1 did not work, the "diagnostic file" mentioned in the error message contains specific error codes. Additionally, you can run the AnsConfigWorkbench
The "ansyswbu.exe encountered a problem" error, while disruptive, offers an opportunity to diagnose and address underlying issues within the Ansys software environment or the system it's running on. By methodically analyzing the diagnostic file and applying appropriate troubleshooting steps, users can often resolve the issue and prevent future occurrences. Regular software and system maintenance, along with staying informed through Ansys support channels, are key strategies for minimizing such interruptions and ensuring smooth operation of critical engineering simulations. Clear space on your "Scratch" drive
: The solver may crash if it cannot find or access the designated "Scratch solver files directory".
Collect files for support