$agc_config = [ 'rebalance_interval' => 15, // seconds 'min_agent_idle_sec' => 10, // idle threshold 'boost_per_idle_agent' => 3, // priority boost per idle agent 'max_priority' => 10, // max priority value 'min_priority' => 0, 'campaigns_enabled' => [1, 2, 5], // enable for specific campaigns 'skill_weight' => 0.4, // how much skill score affects priority 'wait_time_weight' => 0.6 ]; ?>
function adjustVolume($audioData, $gain) // Assuming $audioData is an array of 16-bit audio samples // and $gain is a value to adjust the volume, e.g., 1.5 for increase by 50% foreach ($audioData as &$sample) $sample = (int)($sample * $gain); // Ensure sample value stays within 16-bit signed range $sample = max(-32768, min($sample, 32767)); agc vicidialphp work
The page displays customer information for live calls and allows agents to disposition calls (e.g., mark as "Sale" or "Not Interested"). Call Flow Logic: $agc_config = [ 'rebalance_interval' => 15, // seconds
<?php /** * AGC Dynamic Priority Rebalancer for Vicidial * Call this script periodically (every 10-30 sec) via crontab or vicidial.php hook */ $agc_config = [ 'rebalance_interval' =>
: Prompts for User ID , Password , and Campaign .