: If the device isn't recognized, you likely need the TSPack driver manually.
Security and privacy considerations
: Supports Windows 98SE, Me, 2000, XP, Vista, and Server 2003 (both 32 and 64-bit). Alternative OS
Try a different USB cable. The ACT-IR2012UL requires a high-quality, fully wired USB cable (not just a charging cable). Also, test a different USB port (preferably USB 2.0, not 3.0).